The agreement
By creating an account you accept these terms and the privacy policy. If you create an account for a studio or a business, you confirm that you may accept them on its behalf, and "you" means that business.
Inkeva is run by Mohamed Talaat, an independent developer, under the name Inkeva. Inkeva is a tool for businesses. It is not meant for personal, household use.
The service
Inkeva helps tattoo studios manage bookings, customers, consent forms, compliance records, payments, accounting, supplies, email and their team. Every plan includes every feature. We improve Inkeva all the time, and we may change or remove features. If we remove something important you pay for, we tell you in advance.
Accounts and your team
Keep your sign-in details secure and your account information accurate. The studio owner decides who joins the studio and what role they have, and is responsible for what team members do in the studio's account.
Tell us straight away at support@inkeva.com if you think someone has got into your account.
Trial, plans and billing
Each new studio gets 30 days free with every feature and no card. After that, a studio without a paid plan moves to the Free plan: one artist and up to 20 bookings a month, with every record kept.
Plans are Solo, Studio, and extra locations added to a Studio plan, paid monthly or yearly in advance. On the web, subscriptions are billed through Whop. In the iOS and Android apps, they are billed by Apple or Google under their terms. Prices are in US dollars and do not include taxes, which are added where the law requires.
Subscriptions renew automatically until cancelled. You can cancel at any time in settings; the plan then runs until the end of the period already paid. Apart from where the law requires otherwise, we do not refund partial periods. Refunds for purchases made through Apple or Google are handled by them.
We may change prices. You will get at least 30 days' notice by email, and a new price only applies from your next renewal.
If a payment fails or a plan ends
If a renewal payment fails, you keep full access for 7 days while we retry and remind you. After that, or when a trial or cancelled plan ends without a new plan, the studio becomes read-only: everything stays visible and exportable, but new records can't be added. Choosing a plan restores full access straight away.
Payments your studio takes
When your studio takes deposits and payments from customers through Inkeva, they are processed by Whop under Whop's own terms, which you accept when you connect your account. Inkeva takes no percentage of these payments.
You are responsible for your prices, your deposit and cancellation policies, refunds, chargebacks and the taxes on your sales. Inkeva helps by gathering evidence for disputes, but the outcome is decided by the payment provider and the card networks.
Your data
Everything your studio puts into Inkeva stays yours. You give us permission to store, copy and process it only to provide and secure the service for you. You can export all of it at any time from settings.
For your customers' personal data you are the controller and we are your processor. The next section is our data processing agreement with you, together with the list of providers in the privacy policy.
Processing customer data for you
We process your customers' personal data only on your documented instructions, which are these terms and the way you use Inkeva's settings, for as long as you use the service. The data covers bookings, contact details, forms, health answers, photos, messages and payments of your customers.
We make sure anyone with access is bound by confidentiality, we keep the security measures described in the privacy policy, and we use only the providers listed there. We give you at least 30 days' notice before adding a new one, and you may object or close your account.
We help you answer your customers' requests to see, correct, export or delete their data, notify you without undue delay of a personal data breach, give you the information you need to show compliance, and delete or return customer data when your account closes.
Where customer data from the EEA, the UK or Switzerland is handled outside those areas, the European Commission's Standard Contractual Clauses (module two, controller to processor, and module three for our providers) apply between us and are part of these terms.
Your responsibilities
You are responsible for following the laws that apply to your studio, including tattoo regulations, age limits, consent, record keeping, health and safety, data protection and marketing rules. You need a lawful basis for the customer data you collect and consent where the law requires it.
The regulations wiki, compliance defaults and form templates are general information to help you start. They are not legal advice. Check your forms and settings against your local rules before relying on them.
Acceptable use
Don't use Inkeva to break the law, store content you have no right to, send email to people who did not agree to receive it, harass anyone, or try to get into accounts or data that aren't yours.
Don't copy, resell or reverse engineer Inkeva, overload it, or get around its limits or security. We may suspend an account that puts the service or other studios at risk; where we can, we warn you first.
Email sent through Inkeva
Each studio gets an inbox address at in.inkeva.com. Emails Inkeva sends for your studio come from noreply@inkeva.com with replies going to your studio inbox. Campaigns only go to customers who opted in to marketing, always with an unsubscribe link, and we may pause sending that causes complaints or bounces.
Availability and support
We work hard to keep Inkeva running and your data safe, but we can't promise the service will never be interrupted. We plan maintenance for quiet times where we can. Support is by email at support@inkeva.com.
Closing an account
You can close your studio's account at any time. We may end these terms if you seriously or repeatedly break them, with notice where possible.
After an account closes, you can still ask us for an export for 30 days. We then delete the studio's data within 90 days, apart from what we must keep by law.
Disclaimers
Inkeva is provided as it is and as available. We do not promise it will meet every need or be free of errors. Nothing in Inkeva is medical, legal or tax advice.
Liability
As far as the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost business or lost data you could have exported, and our total liability for any claim is limited to the amount you paid us in the 12 months before it.
Nothing in these terms limits liability that cannot be limited by law, such as for fraud, or for death or personal injury caused by negligence.
Changes to these terms
If we change these terms in a way that matters, we email studio owners at least 30 days before the change takes effect. If you don't agree, you can close your account before then.
Governing law
These terms are governed by the law of To be confirmed, and the courts of To be confirmed have jurisdiction. If you are a consumer, you keep the protection of the mandatory laws of the country where you live.
Contact
Questions about these terms: support@inkeva.com.